PERSONAL PROFILE
· possess excellent communication skills with a good sense of humour, which enables me to liase with all levels, both inside and outside the organisation.
· am honest, trustworthy, flexible, hard working and reliable employee.
· am a good timekeeper who can work well under pressure and to strict, pre-determined, deadlines.
· work in an organised manner and am able to record information accurately.
· am familiar with and work well within strict Health, Safety and Hygiene guidelines.
· work well as part of a team or equally well on own initiative.
· am willing to learn new skills and undertake training as necessary.
· am also computer literate, with knowledge of a range of software packages.
EMPLOYMENT HISTORY
2009 Premiere People
Temporary office work. Taken whilst preparing to move to Australia.
2008 to 2009 DD Aware Limited
P.A. to the Managing Director. D D Aware is a company providing services for the disabled and specialising in equipment for the Blind and sight impaired.
1997 to 2006 Department of Work and Pensions (British Civil Service)
2006 Executive Officer - Tester
Duties: Responsible for the testing of new computer programmes to check
accessibility for users with disabilities. Advising other staff users of
specific software. PA work for Manager
2004 to 2006 Decision Maker on Disability Living Allowance
Duties: Responsible for making decisions on claims - liaising with claimants,
Doctors’, hospitals and other medical professionals to gain information
about individual cases.
1998 to 2004 Helpline Advisor
Duties: Answering incoming calls from claimants and responding to queries about
benefits and ongoing claims. Taking personal details and accurately
recording confidential information.
Teaching basic computer skills and organising training for 300 staff.
I ran a team of 25, and dealt with all the customer complaints and sensitive cases.
1994 to 1997 Various retail employers - short term and seasonal contracts
Duties: Employed in a variety of customer facing roles at various local employers,
including; a Face Painter at the Sea Life Centre, sales operative at Bookers
Cash and Carry and What Everyone Wants fashion retail store..
1992 to 1994 Private family
Position: Nanny
Duties: Responsible for the personal care and well being for 3 children.
1991 to 1992 Halifax Building Society
Position: Counter Assistant
Duties: Responsible for counter sales and customer service, advising clients on a day to day basis.
QUALIFICATIONS
Open College - 5 level 2 credits for Health and Safety Representative
Open College - IT Units
C & G Information Technology Basics - WP, spreadsheets, databases
English Speaking in Nursery Nursing
Royal Society of Health Diploma for Nursery Nursing
RSA Word Processing Stage 1 - distinction
AO levels - Drama and Theatre Art, Child Psychology D & B
O levels - Maths, English Language, History, Geography, Physics, Chemistry
CSEs - English Literature, German – all grade C
