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| Gumtree Melbourne > Jobs > computing / IT |
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Ad ID: 77498611
Visits: 182
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Location:
Melbourne
Melbourne City
St. Kilda
Date Listed: 30/09/2008 Hi all, I am looking to stay in Melbourne for a long time. I am currently working on 6 month contract. My current travel working visa expires 06/06/09. I am looking for an I.T. company to sponsor me. My C.V. is below; Regards Mark C.V. MARK SHIELDS 0410982255 mark.shields@y7mail.com ProfileI completed studying a Diploma of Higher Education in Computing (Applications Development) at the University of Abertay, Dundee. My course provided access to the study of a range of Computer Science and Software engineering subjects, including programming, real-time systems, web development, communications and networks, and the development of graphical-user-interfaces. I am currently completing other IT certifications I have recently completed Dells DCSE and Microsoft’s MCDST certification and I am now going on to complete a Microsoft MCSA/MCSE and CWNA in wireless technology. Key Skills and AbilitiesExperience of working as part of a team. Computer literate and experienced in most software packages. Flexible and adaptable. Responsive to new challenges. First class communication and interpersonal skills. Excellent report writing abilities. EDUCATION 1998 - 2001 University Of Abertay, Dundee I completed a Diploma of Higher Education in Computing (Applications Development) at the University of Abertay, Dundee The modules covered in the three years of the course are detailed in the table below: Year One Information Technology Programming Concepts 1 Programming Concepts 2 Thinking About Systems Describing Systems Inside The P.C. Individual Communication Problem Solving Professional Studies Web Authoring Year Two S E Development Life Cycle Software Engineering Fundamental Visual Basic Computer Operations 1 Advanced Web Authoring S E Analysis & Design Visual Basic with Databases Computer Operations 2 Year Three Introduction To Databases GUI & Windows Web Page Development Introduction to E-commerce Computer Networks Advanced Spreadsheets Work Experience and Achievements 12/05/08 – 18/07/08 South East Water Limited My last role was on a helpdesk for South East Water. Where I helped support over 600 users over two sites, as well as off site users, plants and other manned and unmanned sites. Dealing with the logging and assigning and completing of helpdesk calls, rebuilding of systems and day to day tasks. Unlocking, creating and maintaining active directory accounts. Products Supported: HP Desktops/Notebooks Cannon/Toshiba All in One Printers DKHelpDesk Goverlan Active Directory Microsoft Office Outlook, IE and all other Microsoft Products 13/08/07 – 01/01/08 Pall Australia I worked for Pall Australia where I support 185 users in Australia and New Zealand. A lot of support was performed onsite. Users were either based in Melbourne office and off site users would visit the site for support. User based at other sites would be supported through phone support as well as through the remote access tool landesk, systems were also couriered from over sites to be fixed also. Day to day tasks included building and maintaining thinkpad’s and thinkcentre’s and dell servers. Daily back-up’s of all data from the servers to back up tapes. Creating and maintaining user accounts through active directory. Fixing any problems that arose though the day. The migration of all users from Windows Server 2000 to Windows Server 2003. Wireless and VPN was also supported and also shipping and receiving systems, phones, server etc though the warehouse. Products Supported: Thinkpads (T40, T42, T60, T61 – Plus older models) Thinkcentre (M55, M51, M41, - Plus older models) Dell Servers Sharp Printers Active Directory LanDesk Lotus Notes Microsoft Office Reference: Lin Lu I.T. Manager (Pall Australia) 0407548560 13/06/05 – 13/06/07 Dell Gold Technical (Scotland) Working for Dell in a technical support role, where I support Dell business customers and partners in their gold support department. The role involves using a mix of online tools and my own skills and knowledge to solve problems with Dell systems. I have an in depth knowledge of the systems from the intensive constant training and having access to the latest dell systems and hardware and all exciting models. I have obtained many certifications within Dell employment and I am currently working obtain more. Level 1 and also level 2 back-up, within my two years with Dell. This role was supporting 100,000s of users worldwide in various countries. The job involved advising users to strip systems down and follow my instructions till resolution of their issue. Anything from stripping a system down to processor only to check hardware fault, to complicated network problems. Products Supported: Full Dell product line Inspiron Latitude Optiplex Dimension Precision Printers Scanners Routers All other Dell products XP, Vista and most other software Outlook, IE and all other Microsoft Products 29/04/02 – 13/06/05 Morgan Stanley Position: Fraud Risk Analyst I investigated and analyzed the risk of fraud on Morgan Stanley accounts. I also performed random security checks and deal with day-to-day fraud issues, to reduce the overall risk of fraud to the company. The role involves both outbound security checks, within 24 hours of transactions being completed. The inbound part of the role involves taking calls from cardholders to complete these security checks if not available on the outbound call. Also day-to-day contact with authorization centers to check transactions daily incase fraud is occurring on any accounts. Through our system and my departments actions Morgan Stanley are the second highest credit card in the UK for detecting fraud and protecting their credit card accounts against fraud. 04/02/02 – 28/04/02 Teletech Position: Agent I was involved in outbound selling of mobile phones on behalf of O2 to sell handsets and O2 tariffs. The targets for this position were at least sixty sales per month, which included a daily target of three sales. I achieved these targets each month and was rewarded with a monthly cash bonus on top of my monthly salary. 26/11/01 – 04/02/02 INTEGRIS Position: P.C. Engineer I was involved in a project based in the Falkirk branch of the child support agency, to install over 1,000 PCs and other hardware devices. I was involved in whole process from building to installing and being called back for any fixes that the systems required. I was also involved in installing printer’s, scanners and any other peripheral devices that were required. Products/Role Entailed: Desktops Printers Scanners Patching and Imaging of Systems Fixing any problems that arose on the floor also 1992 - 1998 Cumbernauld High School SCE ‘H’ Grades 1998 Physics (C) Maths (C)* The following three modules combined are equivalent to a C in Higher Maths: Calculus 1 * Analysis / Algebra 2 * Core 4 Maths * 1997 Computing (C) SCE ‘Standard’ Grades1996 Computing (2) Physics (2) English (3) Craft And Design (4) French (4) Maths (4) History (4) Music (5) SQA Modules 1998 Cell Biochemistry Nucleic Acids Genetics 1997 Intro to Literature Analysis / Algebra 1 Life And Work Religion And Morality Work Experience Communication 2 ADDITIONAL INFORMATION I take part in sport on a regular basis. I recently started to study Muay Thai Kickboxing at the Caledonian University. At University I played football competitively for the University team. I also enjoy watching football on a regular basis and many other sports. I also enjoy water sports, I camp on Loch Lomond with my brother and friends. Where we spend weekends using jet bikes and a speeds boat to pull inflatable’s along at high speed. I like outdoor sports and I am planning to try rock climbing, scuba diving and many other sports in future. I read a wide variety of both factual and fictional material. I am in the process of writing and publishing a book of my own. In particular I enjoy reading about sports history and crime. I also enjoy watching films and going out with friends. PERSONAL DETAILS D.O.B: 4th February 1980 Marital Status: Single Health: Good, non-smoker Dell Corporation Ltd City Park 368 Alexander Parade Glasgow Telephone: 0870 366 4532 G31 3AU United Kingdom www.dell.co.uk 3rd July 2007 To whom it may concern, I confirm that Mark Shields was employed as a Technical Support Advisor with this organisation from 13/06/05 to 13/06/07, in this period I was Mark’s direct manager. Mark’s job of Technical Support Advisor carries the following responsibilities, taking incoming call from Dell Business customers and troubleshooting there issues. Mark is skilled in Dell systems, procedures and practices and has excellent customer handling skills, and is also reliable dependable, a good communicator. I would happily re-employ Mark as I consider him to be a valuable member of the team, who consistently achieved good results and delivers all expectations. Yours faithfully, Paul Foulds Paul Foulds Resolution Manager – Escalation Team UK / Ire Service Delivery Registered in England No: 2081369. Registered Office: Milbanke House, Western Road, Bracknell, Berkshire RG12 1RD
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